FAQ - Frequently asked question

Warranty Procedure

MET warrants its helmets for a 2 year period from the original date of purchase to be free from defect in both material and workmanship for the original owner. To apply for the warranty request, the helmet should be returned to the retail location from where it was purchased for inspection, or sent to MET at your own cost. Helmets must be returned in proper individual protective packaging with a detailed description of the claim, along with an original proof of purchase. If the helmet is found to be defective it will either be repaired or replaced with the nearest helmet model in price, size and color available at MET's discretion.

The warranty does not apply to helmets that have not been used properly according to the MET helmet owner's instruction manual. The warranty does not cover damaged caused by accidents, abuse, negligence, incorrect adjustment or for uses other than that intended by the manufacturer. Any modification made by the user will render the warranty null and void. The warranty does not cover damages due to excess heat exposure such as direct, extended presence in a car window, or wear and tear of the comfort pads of the helmet even within the 2 year warranty period.
Proof of purchase showing the date is needed for the helmet to be covered under the guarantee.

Crash Replacement Service

If your MET helmet is damaged in a bicycle accident within 2 years of the original date of purchase, MET proposes to replace it at a reduced cost. To receive advice of the exact cost of a new replacement helmet and information on how to proceed, contact the MET distributor of the country where you bought the helmet. Check our website to find the distributor contact in your country. The damaged helmet shall be sent to the distributor, freight prepaid, with a proof of purchase, a description of the accident and will be replaced with the nearest model in price, size and color available in the current product line. The crash replacement program is only valid once per purchased helmet.
The Crash Replacement program is provisionally not available in the US.

Spare Parts

You can buy spare parts and accessories directly from our website.
However, make sure that your helmet is still in good condition. Long exposure to sun, rain and the passage of time can alter plastic materials and compromise the safety features of your helmet without visible defect. Life of a helmet depends on the frequency of use, however it is recommended to change your helmet every three years. If the helmet has been handled with care and used infrequently, it can last a few more, but safety risks do increase with time.
The pads, like other parts of the helmet, may have been modified over a model’s lifespan. They will work just as well on your helmet if not better.
The securing buckles for our helmets are not available as spare parts. Fitting by a non-professional could seriously endanger the safety of the cyclist.

Access To Our Products And Services In Different Part Of The World

The US has its own safety standards. A helmet that is used in the US must comply with CPSC standards. Each MET helmet conforms with the standard of the country in which it is sold, because of this we advise you not to buy a MET helmet from another country for use in the US.
Australia has its own safety standards. Each MET helmet conforms with the standard of the country in which it is sold, because of this we recommend you buy a MET helmet that has an Australian certification.
You will find the full list of our international distributors on our website, please contact your national distributor.

Product

Wash the helmet by hand. Only use water and mild soap. Take out the inner pads for easier drying.
Helmet fit is not only about head size but head shape as well. We strongly recommend that you try a helmet on before buying it if your head is between two sizes
Long exposure to sun, rain and the passage of time deteriorate plastic materials and compromise the safety features of your helmet, often without visible defect. Life of a helmet should not exceed three to five years of normal use. If the helmet has been handled carefully and not used frequently, it can last longer. Daily use and poor care might require helmet replacement even more frequently to ensure proper head protection.
A helmet should always be replaced after an impact, no matter how much damage is visible to the naked eye.
A helmet should always be replaced after an impact, no matter how much damage is visible to the naked eye.
A helmet is made of soft density polystyrene which absorbs an impact by its partial destruction no matter how strong the impact. Compare it to a car; the body gets damaged though the structural integrity is intact. Additionally, it’s not only the intensity of the impact but also the hit angle and the contact surface that matters most.
The instructions on how to change the battery are on our website.
Helmets can only be exchanged via your point of purchase and within their sales conditions.
Velcro pads are available from our online spare parts shop.
Follow these directions to attach the new pads : Clean the surface using only mild soap before applying the new adhesive pads and dry it carefully. Once the pads are positioned, press them for a while and leave them for 12 hours before use to allow the glue to set.
To remove the visor, keep your helmet in one hand close to the anchorage points, and pull the visor with the other until it releases.
The MET Parachute has been designed to improve face and dental protection. The Parachute is the only helmet of its kind, weighting only 700 grams (M size), exceeding the ASTM 1952 and 2032 standards, which are the strictest standards for downhill and BMX helmets. The chin guard is fixed to the shell with 4 embedded frames which give the chin guard the impact stability of a full-face helmet, but with a significantly lower weight and vastly improved ventilation.

Miscellaneous

Any information that we can disclose about the development of our products is already available on our website.
We currently do not have any stickers to offer.

Where Can I Buy/Find?

The list of our international distributors and our retailers is available on our website.

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