MET warrants its helmets for a 2 year period from the original date of purchase to be free from defect in both material and workmanship for the original owner. Please email us before returning any goods in order to avoid unnecessary postage fees. We will get back to you with information about how to solve your problem and how to return the products if necessary.
Our warranty is handled locally by our distribution net. To apply for the warranty request, please contact the retail location from where it was purchased, or the concerned distributor. The distributor’s addresses can be found here. For goods purchased on our website, please contact firstname.lastname@example.org.
The product should be returned to the shop from where the product was purchased or send it to MET at your own cost. Helmets must be returned in proper individual protective packaging with a detailed description of the claim, along with an original proof of purchase. If the helmet is found to be defective it will either be repaired or replaced with the nearest helmet model in price, size and colour available at MET's discretion.
The warranty does not apply to helmets that have not been used properly according to the MET helmet owner's instruction manual. The warranty does not cover damages caused by accidents, abuse, negligence, incorrect adjustment or for uses other than that intended by the manufacturer. Any modification made by the user will render the warranty null and void. The warranty does not cover damages due to excess heat exposure such as direct, extended presence in a car window, or wear and tear of the comfort pads of the helmet even within the 2 year warranty period.